Niagara Frontier Transportation Authority
181 Ellicott Street Buffalo, New York 14203
(716) 855-7300
TTY / Relay 711 or (800) 622-1220
nfta.com
info@nfta.com
Provide feedback, file a complaint, or ask a non-urgent question. Expect an email response in two business days for general requests or in 10-14 business days for detailed questions.
Metro Bus and Rail
181 Ellicott Street Buffalo, New York 14203
Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220
metro.nfta.com
info@nfta.com
General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.
Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:
- Assistance planning a trip or clarifying a schedule
- Compliments, complaints, and other feedback for Metro Bus and Rail
- Lost and found
- Non-English interpreter services
In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 7:00 am to 5:00 pm.
Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.
Paratransit Access Line
(716) 855-7268
paldirect.nfta.com
palfeedback@nfta.com
PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.
Buffalo Niagara International Airport
4200 Genesee Street Buffalo, New York 14225
42.934037,-78.731887
(716) 630-6000
buffaloairport.com
bniainfo@nfta.com
Customer Service Hours: 8 AM - 2 PM Monday-Friday
For questions related to flights contact your airline.
Lost & Found
TSA Checkpoint (716) 635-1222
Parking Lots (716) 634-0315 x21
Terminal (716) 630-6000 – Prompt #3
Lost & Found Form
Lost on airplane or in airline gate area: - Contact your airline.
Noise Complaint
Noise Complaint Form
Advertising, contact:
Lamar Airport Advertising
Niagara Falls International Airport
2035 Niagara Falls Blvd. Niagara Falls, NY 14304
(716) 297-4494
niagarafallsairport.com
nfiainfo@nfta.com
For questions related to flights contact your airline.
Lost & Found
TSA Checkpoint (716) 635-1245
Terminal (716) 297-4494
Lost on airplane or in airline gate area: - Contact your airline.
Advertising, contact:
Lamar Airport Advertising
Transit Authority Police
Emergency (Bus & Rail) (716) 855-6405
Non-Emergency, business hours (716) 855-7660
Adjudication (716) 855-6360
Report a Concern with See Say
Metro Division
1404 Main Street, Buffalo, NY 14209
Emergency (Bus & Rail) (716) 855-6405
Non-Emergency, business hours (716) 855-7660
Adjudication (716) 855-6360
nfta.com/police
Aviation Division
175 Aero Dr., Cheektowaga, NY 14225
Emergency (716) 630-6150
nfta.com/police
Airport Rescue Fire Fighting
Buffalo Niagara International Airport Fire Department
251 Cayuga Road, Cheektowaga, New York 14225
Emergency (716) 633-6380
General(716) 630-6011
fire.nfta.com